Refund Policy

A legal disclaimer

Refund Policy for Pokémon Japan Wholesale

Thank you for shopping with us! We strive to provide the best selection of Pokémon cards directly from Japan to England. Please review our refund policy below:

1. Pre-Purchase Agreement: All orders are considered pre-purchases. This means that the cards are sourced specifically for you and may take time to locate.

2. Delivery Timeframe: Due to high demand and the meticulous process of finding the exact card you request, delivery can take up to one year. We appreciate your patience as we ensure the authenticity and quality of each card.

3. Cancellations and Refunds: Refunds are available if the order is canceled within 48 hours of purchase. After this period, refunds are not guaranteed as the cards are actively being sourced.

4. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or a refund after verifying the issue.

5. Non-Refundable Conditions: Refunds will not be issued for change of mind, or if the order has been fulfilled and shipped.

6. Customs and Import Fees: Buyers are responsible for any customs or import duties that may apply upon arrival in the UK.

We appreciate your understanding and patience. If you have any questions or concerns, please don’t hesitate to contact our customer support.